HelpDesk provides support services for its IMACS application software or other authored software for current HELP DESK customers as follows:

Major features include:

• Consultation by telephone regarding Customer problems with, and the proper use of the software

• Functional Solutions intended to guide the Customer’s correct use of the software

• A Work-around intended to guide Customer’s use of the software by one or more alternative means

• Coordinate specific actions to be taken and/or available resources to whom NISI will report software and hardware errors

• Software Enhancements

• Correction of software errors

• Software upgrades or authored software changes

• Additional support services provided at lesser hourly rate than customers without Help Desk

• Priority response over all customers who do not have Help Desk